Customer service

Customer service
Baron d'Amour
Plein Vogelzang 12
3722AT Bilthoven
The Netherlands

Chamber of Commerce number: 86228439
VAT number: NL004215929B08
IBAN: NL 28 KNAB 0418 1039 33
SKAL: NL-BIO-01 112348

info@baron-damour.nl
+31 (0) 6 50 48 38 00

Baron d'Amour is available by phone or WhatsApp from Monday to Friday 11:00 - 16:00. We will contact you within 48 hours by e-mail and contact form. 

FAQ

Order

How do I prepare matcha?
1. Scoop 1 or 2 bamboo spoons into the matcha bowl. Do this to your own taste, the more matcha, the more intense the matcha tea will be. Clumped matcha powder can be smoothed with the bottom of the spoon.
2. First add a splash of warm water at 75-85 degrees and mix this with the whisk. Then, add 20 to 30 cl of warm water. Do this to your own taste, the less water the more intense the taste.
3. Beat with the whisk (matcha beater) in W-shape movements, so that the warm water and matcha powder can mix well. The whisk ensures that no lumps form in the matcha tea. And, it contributes to the creation of a spacious light green foam layer.
4.Wash the whisk under warm water and place it back on the whisk holder. Because of this, the bamboo 'hairs' are protected, and the shape remains as intended.
5. Enjoy your ceremonial moment, peacefully being one with the elements. Your moment of honorable tradition, a true stimulant that always leaves you wanting more.

Revocation

When the right of withdrawal is used, you have 14 days after the cancellation period. Another 14 days to return the product. If you make use of your right of withdrawal, all products of the order, including all accessories - if possible - must be returned to Baron d'Amour in their original condition and packaging. The model withdrawal form can also be accessed via the link below. 

You will be refunded the full order amount including shipping costs. Only the costs of the return shipment will be for your own account.

Model withdrawal form

Payment methods

Baron d'Amour supports multiple payment options,
such as iDeal and Bancontact.  

For credit card payments, Visa, Mastercard and American
Express cards accepted. In addition, it is possible to pay Paypal. rather
a quick check out, that is possible with Shop pay, Apple pay and Google pay.  

If the online ordering and payment process does not go smoothly, you can always contact us
be recorded with Baron d'Amour.