Complaint handling

Privacy Policy
At Baron d'Amour, we care deeply about privacy, which is why information is collected and processed with care. Only necessary data will be processed for the provision of services and to improve them. The collected data will never be made available to third parties for commercial purposes.

This privacy policy applies to the use of the webshop and the services of Baron d'Amour. This privacy policy applies from 01/06/2022 until an amended privacy policy is published. This policy describes which data is collected and for what purpose. Also, what are the terms of the possible sharing of collected data with third parties. In addition, it describes how the data is stored and protected against misuse. And, what rights you have with regard to the data provided to Baron d'Amour.

If you have any questions about the privacy policy, you can contact Baron d'Amour, using the contact details described.

Data processing
Service providers that collect data on behalf of Baron d'Amour must adhere to the agreement regarding the use of the data. The service providers include parcel delivery, payment processing, assessment and accounting. This means that the service providers have access to the necessary data to be able to provide services. However, this data will not be used for other or commercial purposes. Also, the service providers must adhere to the privacy policy and the prescribed rules and legislation.

Rights
Dutch and European legislation prescribes that as a data subject you have certain rights with regard to the processing of personal data, carried out by or on behalf of Baron d'Amour.

You have the right to inspect, change and delete personal data, your request for this can be submitted by e-mail. You will receive a response to your request within 30 days. In addition, a request for data portability can also be submitted. This relates to personal data that is processed and shared with permission by Baron d'Amour and third parties. Also, a motivated request can be submitted to limit the processing of data.

For privacy reasons and to prevent misuse, all communication will take place via known e-mail or data. If it appears from your request that this should be done via other data, Baron d'Amour can request you to identify yourself.  

If you have a complaint about the privacy policy and the use of personal data, Baron d'Amour is happy to help. You also have the right to submit a complaint to the Personal Data Authority, for which you can contact the Personal Data Authority.   

Cookies
The Baron d'Amour web store uses cookies. In addition, third-party cookies may only be placed if they have been enabled by us. This will only relate to and support the Baron d'Amour web store.

When visiting the website, a notice about cookies will be displayed. Further use of the web shop will be interpreted as consent to the use of the aforementioned cookies and purposes. You can disable cookies through your internet browser, please note that this may affect the optimal functioning of the web store.

Google Analytics
By using Google Analytics, it is clear how the Baron d'Amour web store is used. Google is not allowed to use the collected data for other Google services.

Change in Privacy Policy
Baron d'Amour has the right to change or otherwise adjust the privacy policy at any time. The most current version of the privacy policy is available at all times via the page: Privacy Policy. If the changed privacy policy affects previously collected data, you will be notified by e-mail.

Contact details
Baron d'Amour
Plein Vogelzang 12
3722 AT Bilthoven

+31 (0) 6 50 48 38 00
info@baron-damour.nl